Customer service

You can contact the customer service of the Office of the Ombudsman for Minorities
  • if you have experienced or observed discrimination due to your ethnic origin or because you are a foreigner;
  • if you feel you have been treated in a racist or inappropriate manner for the above reasons; or
  • in the above issues on behalf of another person or as a group.

In discrimination cases, the Ombudsman for Minorities will take the necessary measures.

The Ombudsman only deals with questions of discrimination on the basis of ethnic origin or foreign nationality;she does not, however, deal with questions of discrimination on other grounds. Discrimination cases reported to the Ombudsman will be referred to the competent authority where necessary.

 
You can contact us by phone, post or e-mail.
 
Telephone
 
You can call our customer service on 071 878 8666 (weekdays between 10-12). We will answer your call and provide you with advice. If necessary, we will also advise you on what further steps are necessary to take the matter forward.
 
We provide our services in Finnish, Swedish and English.

There are breaks in the service due to meetings. During the breaks, you are diverted to the switchboard operator who will tell you when we are able to take calls again.
 
E-mail or letter

In cases of discrimination, or if you have any other questions, you can e-mail us at ofm (at) ofm.fi. 
 
Letters can be sent by post to the following address:
Office of the Ombudsman for Minorities
PO Box 26
FI-00023 GOVERNMENT, FINLAND
 
You can also leave your letter at reception. The Office of the Ombudsman for Minorities is located at Mikonkatu 25, Helsinki, just by the side of Kaisaniemi Park, and about 200 metres from the Railway Station.
If you do not know any Finnish, Swedish or English, you can write the letter or e-mail in your native language, in which case the office will have the letter or e-mail translated. This will not cost you anything. We kindly ask you to keep your letter to a maximum of two pages.
 
Please note:
The services provided by the Office of the Ombudsman for Minorities are free of charge. The caller will pay the standard call charge but there is no separate service charge. We can return your call on request.

If you need to see one of our officials, you must make an appointment beforehand.





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